Sections

Payment

What payment methods do we accept?

We accept payments via credit card over the phone or by direct deposit into our bank account. Prior to your tyres being shipped you will receive an email copy of your invoice with payment options attached. We don't store customer credit card details.

Visa Mastercard Direct Deposit

Shipping

How much does delivery cost?

Delivery costs will vary depending on the location and availability of the tyres. We utilize a variety of freight methods and companies to reduce delivery costs where possible. We always quote freight costs before finalizing your order. Depending on brand and location we also offer free freight on some products.

How long does delivery take?

Usually between 1 and 7 days, depending on shipping distance.

Where can we deliver to?

We can deliver tyres almost anywhere in Australia. In some cases you may need to collect your tyres from a nearby freight depot.

Products & Services

Do we provide a fitting service?

We don't currently provide fitting services.

Do we supply rims, tubes and rustbands?

We can supply all of the above as required. Some tyres listed on our website include a tube and rustband (this is normally shown on the product details) and we can usually supply them for other tyres.

What if you can't find a tyre on our website?

We won't always list every tyre we can supply online. If you are having difficulty finding a tyre or we don't have one listed please contact us directly via phone or our contact form.

Warranty

Do we offer a warranty on the tyres we sell?

All tyres we sell come with their standard manufacturer's warranty. Big Tyre does not provide any additional warranty over and above this.

How do I make a warranty claim?

Contact us ASAP via phone or our contact form. We will contact the tyre manufacturer and submit a claim on your behalf. You will normally need to send us photographs and a description of the usage conditions at the time of your claim.

About us

Where are we located?

Our factory and office is located in Toowoomba, Queensland. We ship new tyres directly from wholesalers across Australia.

Are we an Australian company?

Yes, we are an Australian owned and operated company established in 1954. See our about us section for more information.

Do we offer trade pricing?

We offer trade pricing to registered businesses on-selling to customers.