Privacy Policy

Overview

This Privacy Policy applies to the website https://bigtyre.com.au (Site) and to personal information collected by Big Tyre Pty Ltd (ABN 32 101 069 630) (Big Tyre, we, us or our) in connection with our products, services and dealings with customers.

We respect your privacy and are committed to handling personal information carefully and lawfully.

This Privacy Policy explains the kinds of personal information we collect, why we collect it, who we may disclose it to, and how you can contact us about privacy matters.

Where the Privacy Act 1988 (Cth), the Australian Privacy Principles or any other privacy laws apply to us, we will handle personal information in accordance with those requirements.

What information we collect

The kinds of personal information we collect will depend on how you deal with us. It may include:

• your name, business name and contact details, including email address, telephone number and postal address;
• billing, delivery and shipping details;
• information included in enquiries, quote requests, orders, invoices, account applications, returns, warranty claims or other communications with us;
• information about the products or services you require, including details about tyres, wheels, rubber tracks, vehicles, equipment, sites, applications and specifications;
• payment-related information, noting that we do not store full credit card details; and
• technical information such as IP address, browser type, device information, website usage information and cookie data.

If you do not provide information we reasonably request, we may not be able to respond to your enquiry, provide a quote, process an order, arrange delivery, assess a return or warranty claim, or provide products or services to you.

How we collect information

We may collect personal information when you:

• use our website, submit a form, create or use an account, request a quote or place an order;
• contact us by email, telephone, in person, through social media or through any other communication channel;
• purchase goods or services, pay an invoice, arrange freight or delivery, or make a return or warranty claim;
• provide information to one of our staff members, suppliers, contractors, carriers or service providers in connection with goods or services supplied by us; or
• use our website, in which case certain technical information may be collected automatically through cookies and similar technologies.

How we use personal information

We use personal information for purposes connected with our business, including to:

• respond to enquiries and provide quotes;
• process, confirm and fulfil orders;
• provide goods, services, delivery, freight, fitting, installation, returns, refunds, warranty assistance and customer support;
• manage customer accounts, invoices, payments and records;
• communicate with you about orders, products, services, recalls, safety issues, returns or warranty claims;
• operate, maintain, secure and improve our website and business systems;
• measure website analytics and advertising performance;
• comply with legal obligations, respond to disputes and enforce our rights; and
• send direct marketing only where you have agreed to receive it or where we are otherwise permitted by law to do so.

Disclosure of personal information

We do not sell, rent or trade your personal information.

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy, including to:

• payment processors and financial institutions;
• freight, courier, delivery, logistics and insurance providers;
• IT, website, hosting, cloud storage, analytics, advertising, security and business system providers;
• suppliers, manufacturers, importers, retreaders, rebuilders, installers, repairers and other product or service providers, including for returns, warranty claims and technical assessments;
• professional advisers, insurers, debt recovery providers and other business advisers;
• government authorities, regulators, courts, tribunals or law enforcement agencies where required or permitted by law; and
• other parties where you have consented or where disclosure is otherwise required or permitted by law.

Payment information

We may collect payment-related information for the purpose of processing transactions. We do not store full credit card details. Where payments are processed by a third-party payment provider, that provider may collect and process payment information in accordance with its own terms and privacy practices.

Storage, security and overseas providers

We store personal information securely on servers or systems operated by Big Tyre or our service providers. Some service providers may store or process information outside Australia.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. However, no method of electronic storage or transmission is completely secure.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to provide products or services, to manage our business records, to resolve disputes, to enforce our rights, and to comply with legal obligations.

Cookies and web technologies

Our Site uses cookies and similar technologies for basic website functionality, such as shopping cart details and login sessions, and to help us understand website usage and advertising performance.

Cookies may collect information such as your IP address, browser type, device information, operating system, general location information, pages visited and referring website details.

You may be able to disable or manage cookies through your browser settings. Some parts of the Site may not work properly if cookies are disabled.

Direct marketing

Where you have agreed, or where we are otherwise permitted by law, we may use your contact details to send you information about Big Tyre products, services, offers or updates that may be relevant to you. You can opt out of marketing communications by using the unsubscribe function where available or by contacting us.

We may still send you non-marketing communications, such as messages about orders, quotes, invoices, returns, warranties, recalls, safety matters or changes to our terms and policies.

Access, correction and complaints

You may contact us to request access to, or correction of, personal information we hold about you. You may also contact us if you wish to make a privacy complaint or withdraw a consent you have previously given.

We will respond to privacy requests and complaints within a reasonable time. We may need to verify your identity before responding. In some cases, we may not be able to provide access, make a correction or delete information, including where we are required or permitted by law to retain it.

Links to other websites

Our Site may contain links to third-party websites. We are not responsible for the content, security or privacy practices of those websites. You should review the privacy policies of any third-party websites you visit.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time. The current version is indicated by the "Last updated" date above.

Contact details

You can contact Big Tyre about privacy matters using the following details: